Customer service and satisfaction are extremely important to us. We work hard to ensure that our processes, guidance materials, and published information are fair, accessible, and relevant.
If you feel that we have failed to meet our standards at any point, please follow the complaints process below to ensure that your concerns are addressed quickly and appropriately.
If you have a general query about any of our programmes or need clarification, please get in touch with us on 0131 564 0331 or by email at info[@]firstport.org.uk.
If you have any additional communications needs, please use the contact details above to tell us how we can help.
You can download our Complaints Protocol in the downloads section below.
Downloads
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Firstport Complaints Protocol
DOWNLOAD