Making a Complaint

If you wish to make a complaint, please follow our complaints protocol. 

Customer service and satisfaction are extremely important to Firstport. We work hard to ensure that our processes, guidance materials and published information are fair, accessible and relevant.

If you feel that we have failed to meet our standards at any point, please follow the complaints process below to ensure that your concerns are addressed quickly and appropriately.

If you have a general query about any of our programmes, or need clarification, please contact our helpline on 0131 564 0331, or by email at info@firstport.org.uk .

If you have any additional communications needs, please use the contact details above to tell us how we can help.

You can download our complaints protocol in the downloads section below.


  • Firstport Complaints Protocol